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The Fortune Green Practice

NEW!! Sign up for Patient Access to order repeat prescriptions, book or cancel your appointment and now you can view aspects of your medical records...


How your Data is Shared


We believe our patients should know how their health data is shared in this Camden practice.


1:The Summary Care Record – A national initiative to improve the care you receive in an emergency.


2:Camden Integrated Digital Record (CIDR) – A local initiative to improve the care Camden residents receive.


3:Care.data – A national initiative to improve the quality and safety of NHS services. You can opt out of any of these initiatives by using the appropriate opt-out form.  


1:The Summary Care Record


The NHS in England has introduced the Summary Care Record, which will be used in emergency care. The record currently contains information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely. Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, the doctors treating you will have immediate access to important information about your health. To opt-out of the Summary Care Record Complete the opt-out form  in full and hand it in to the surgery. For more in depth information please go to http://systems.hscic.gov.uk/scr/patients  


2:Camden Integrated Digital Record (CIDR)


NHS Camden CCG are linking health and social care information in Camden to improve the care Camden residents receive.  An example would be: After being discharged from hospital you are sat with your GP who has not yet received your hospital discharge letter. Your GP needs to adjust your medication but needs to see information from your hospital visit first. Your GP asks your permission to view your Camden Integrated Digital Record in order to be able view this information quickly in one place. Whilst there your GP can also ensure that you are receiving all the care you need at home. We will assume that unless you complete the opt out form  and hand it in to the surgery we can access your CIDR records to facilitate your medical care. For more information about CIDR go to the Camden CCG CIDR website CIDR page. 


3: Care.Data


Better information means better care. Some medications can have negative side effects, such as thalidomide. In order to be able to identify these side effects early, large amounts of data need to be collected. By collecting large amounts of data, research can be done which identifies these links, improving the quality and safety of healthcare given by the NHS. The Health and Social Care Information Centre (HSCIC), which is part of NHS England, is collecting data to enable quality improvement in healthcare. To opt out of Care. Complete Data opt out form in full and hand it in to the surgery. For more information please go to http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx.



Financial and funding information:             


All GP practices are required to declare their earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in the practice the last financial year 2017-18 was £58,000 before tax and National Insurance. This is for 1 part time GP(Principal) and 1 part time sessional GP.



Complaints Procedure

Practice Procedure

If you have a complaint or concern about the service, please inform the Practice Manager. We operate a practice based complaints procedure as part of an NHS system for dealing with complaints which meets national criteria.


How to Complain

We hope most problems can be resolved easily and quickly, often at the time they arise and with the person concerned.

We recommend you put your complaint in writing as we then have a clear Audit trail. This should be addressed to the Practice Manager or any of the GP Partners. You can use the form available at the Reception or on our website.


What we shall do

We will acknowledge your complaint within 3 working days and reply within 25 days after fully investigating in to your raised concerns.


Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable, because of illness, of providing this.


Complaining to NHS England

We hope that, if you have a problem, you will use our complaints procedure. We believe that this will give us the best opportunity of putting right whatever has gone wrong and an opportunity to improve our practice.


However, this does not affect your right to approach NHS England if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.


NHS England

Po Box 16738


B97 9PT

 Tel: 0300 311 22 33

Email: NWLCSU.CBLondonComplaints@NHS.net

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