How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Routine Booked Appointments

The practice operates an appointments system for the doctors and the nurse. Appointments can be made at Reception, by telephone and in person.

An appointment with a doctor is for 10 minutes only and is for acute and long term illness.  It is very important that you advise us if you are unable to attend, as we can then offer your slot to someone else.

If you arrive late for your appointment, you may be seen, asked to wait until the end of surgery or to re-book your appointment. If you would like to have an appointment with a particular practitioner please inform the receptionist when making an appointment and we will do our best to accommodate you.

Registered patients can book appointments online at any time to see a doctor via the Patient Access system.  To use this service, you must register in person in the practice to obtain our Access Registration Letter

The local landline 020 3435 5602 is now running along side our 020 7472 5970 number for contacting the surgery.

 

Telephone Consultations

Many patients seemed to be unaware that telephone consultations are available. Patients should call the surgery as usual to make an appointment and request a ring back call from a GP at an appointed time.  Whilst every effort will be make to deal with the request over the telephone, on occasions the GP will ask the patient to come into the surgery.

 

Emergency Appointments

If your problem is an emergency, contact the surgery by telephone as soon as possible by 9:30am and explain why you would like to see a doctor urgently.

If you feel you can wait, then arrange an appointment with the receptionist.

If you do not feel it can wait you will need to explain why to the receptionist. You will also need to have a telephone number we can contact you on.

Please avoid coming down to the surgery unless you have an appointment. It is better to contact us by phone.

 

Delays

 We will make every effort to keep you informed of delays. We appreciate your patience and understanding, as this situation can be stressful for all concerned.

 

Extended Access Appointments (GP Hub)

Due to changes in our daily lifestyles a late evening and weekend clinic has been established for Camden to help tackle this. There are currently four locations where a patient can go to have an appointment:

Appointments can be booked by calling the GP Hub team directly 020 7391 9979, or you can call the surgery during opening times or by calling 111.

You will need to give consent to have medical records shared, this will allow the Dr you are going to see the information on our system so they can better help you.

If you do need to cancel an appointment please call us or 020 7391 9979 to cancel it, 111 can't do that part for you.

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Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

CANCEL MY APPOINTMENT